EKM Support Desk

The Omnimeter Pulse v.4 and Omnimeter HV v.4 both have resettable kWh values, along with non-resettable kWh values. To reset the resettable kWh values usi...

For the v.4 Omnimeter models: Max demand is a value that is stored in the meter itself, whether it is connected to the software or not.  You can access thi...

Our v.4 Omnimeters come with a default pulse input ratio of 1:1 but some early models came with a 1000:1 ratio. This meant that the Omnimeter would need to ...

To reset the Resettable Pulse Count in the EKM Dash software: Click the Meters icon Click "Edit Meter" Click "Pulse&quo...

This works only if you have the meter connected to either our EKM Blink USB converter or our iSerial converter (discontinued) — not with the EKM Push. ...

If you're interested in seeing how the Omnimeters communicate you can use the Hex Inspector in EKM Dash to see the raw RS-485 data from the meters. You ...

Google has changed their SMTP requirements so it is not as straight forward as it once was, to set up SMTP using Gmail in Dash. You now need to create and u...