EKM Support Desk

Links, Downloads and 3D Models 6

• Spec Sheets
• Helpful Links and Downloads
• Installer Directory
• Developer Portal – Open API
• 3D Models
• Videos

Frequently Asked Questions (FAQs) 12

• What Is The Best Way to Contact EKM?
• Do Your Meters Have Any Certifications?
• Are There Any Fees for the EKM Push Data or EKM Dash?
• Do You Offer a Product Warranty?
• Do You Offer Free Samples?
• Where Are Your Products Manufactured?
• Do You Partner With Distributors?
• Do You Offer Quantity Discounts?
• Do You Ship to My Country?
• Can I Control a Switch Remotely?
• When Will I Receive My Order?
• Do You Offer a Meter For 600 Volt Electrical Systems?

Things to Consider Before Ordering 8

• What Do I Need to Consider Before I Order?
• Which Accessories should I Order With My Meter?
• Omnimeter Model Comparison Chart
• Max/Min Wire Size For Pass-Through Meters
• 3-Phase, 3-Wire, 480 Volts Explained
• What is a 120/240V Electrical System?
• Recommended Wire Size for Terminal Blocks
• Can I Meter Single Phase 480 Volts?

Installation Information 8

• How to Install an Omnimeter (Video)
• Installer Directory
• Wiring Videos
• Single-Phase 2-wire –– 120 volt, 240 volt, 230 volt (foreign) Metering
• Single-Phase 3-Wire –– 120/240V or 120/208V Metering
• 3-Phase 3-Wire Metering up to 415 Volts
• 3-Phase 4-Wire Metering up to 480 Volts
• Electricity and/or Water and/or Gas Metering

Smart Meters 4

• EKM Omnimeter I v.3
• EKM Omnimeter II UL v.3
• EKM OmniMeter Pulse v.4
• EKM Omnimeter Pulse UL v.4

Basic Meters 3

• 120/240 Volt kWh Meter (EKM-25IDS)
• 120 Volt Meter (EKM-15IDS)
• 120 Volt, External CT, kWh Meter (EKM-15E)

General questions 9

• Solar Net Metering Explained
• Do You Have to Calibrate Your Meters?
• Do Your Meters Have Onboard Storage, Data Logging?
• Do You Offer Round Socket Meters?
• What is Time Of Use (TOU) Metering?
• Do You Offer Billing Plans?
• Do You Have a Metering Solution For 3-phase, 3-wire, 480V (No Neutral)?
• What is Power Factor?
• Do You Offer DC Metering Solutions?

Cloud Data 6

• EKM Push
• Encompass.io
• EKM Widget
• Can I Read Data on a Mobile Device?
• EKM Push vs. EKM Push Pro
• EKM Open API

Other Meter Reading Options 9

• Communications Devices
• How Can I Go Wireless?
• How to Connect Multiple Meters to One Communication Device
• RS485 Wiring - Best Practices
• Can I Use the EKM USB Converter for 3rd Party Applications?
• Wireless RS485 Communication Via Zigbee Mesh Network
• How Do You Set Up the EKM Dash Software?
• iSerial vs. EKM Push - Advantages and Disadvantages
• How to Set Up the Vonets Wifi Bridge

Setup Diagrams 0

EKM Dash 13

• How to Register EKM Dash (Video)
• How to Add Meters (Video)
• How to Set Up Pulse Counting (Video)
• How to Change Meter Settings
• How to Create a Report
• How to change the CT Ratio of an Omnimeter
• How to Set Up Time Of Use Tariffs
• How to Customize What Displays on the v.4 Omnimeter's LCD Screen
• How to Find and/or Reset your EKM Dash Database
• How to Adjust the Meter Date/Time
• How to Reset the Resettable kWh in the v.4 Omnimeters
• How to Reset the Resettable Pulse Counts in the v.4 Omnimeters
• How to Set Up Maximum Demand

EKM Widget 6

• Introduction to EKM Widget (Video)
• How to View Your Own Meter
• How to View Your Water or Gas meter
• How to Set The Cost/Unit
• How to Embed the Widget Into a Website
• How to Set Up a Net Metering Widget For an Omnimeter Pulse v.4

Omnimeters 4

• How to Install an Omnimeter (Video)
• How to Read the Omnimeter LCD Display
• How to Select LCD Screen Display Options For Omnimeter Pulse v.4
• How to Control Relays

iSerial 0

General questions 6

• Can I read my water meter remotely?
• Do you have water meters that read in Gallons?
• Do I Need to Use Dielectric Union Fittings With Your Water meters?
• Can your water meters detect leaks?
• Water Meter Comparison Chart
• Do Your Water Meters Have Any Certifications?

General questions 2

• Can your gas meters be installed indoors?
• Can I read my gas meter remotely?

Current Transformers 7

• Current Transformers General Info and Specs
• How Should I Choose a Current Transformer Model?
• Can I Extended the Length of the Current Transformer Wire Leads?
• Can I Pass Multiple Wires Through a Current Transformer?
• Can I Use Multiple Current Transformers On The Same Phase?
• Extra Large CTs (larger than we carry)
• CT Performance Specs

Indoor Enclosure 0

Outdoor Enclosures 0

Accessories 3

• Which Accessories Are Needed With Our system?
• What is the EKM-Switch120?
• How to Control the Switch120

EKM-485Bee 0

Payment Options and Policies 2

• Payment Options / Methods
• Policy Information

General questions 3

• Which credit cards do you accept?
• How can I pay a Paypal invoice if I don't use Paypal?
• Do you offer Net 30?

Instrucciones 1

• Cómo traducir nuestro sitio web al Español