EKM Support Desk

Links, Downloads and 3D Models 6

• Spec Sheets
• Helpful Links and Downloads
• Installer Directory
• Developer Portal – Open API
• 3D Models
• Videos

Frequently Asked Questions (FAQs) 12

• What Is The Best Way to Contact EKM?
• Are There Any Fees for the EKM Push Data or EKM Dash?
• Do Your Meters Have Any Certifications?
• Do You Offer Free Samples?
• Where Are Your Products Manufactured?
• Do You Partner With Distributors?
• Can I Control a Switch Remotely?
• Do You Offer a Product Warranty?
• Do You Offer Quantity Discounts?
• Do You Ship to My Country?
• When Will I Receive My Order?
• Do You Offer a Meter For 600 Volt Electrical Systems?

Things to Consider Before Ordering 8

• What Do I Need to Consider Before I Order?
• How to Order
• Which Accessories should I Order With My Meter?
• Max/Min Wire Size For Pass-Through Meters
• Omnimeter Model Comparison Chart
• Recommended Wire Size for Terminal Blocks
• What is a 120/240V Electrical System?
• Can I Meter Single Phase 480 Volts?

Installation Information 8

• How to Install an Omnimeter (Video)
• Installer Directory
• Wiring Videos
• Single-Phase 2-wire –– 120 volt, 240 volt, 230 volt (non-U.S.) Metering
• Single-Phase 3-Wire –– 120/240V or 120/208V Metering
• 3-Phase 3-Wire Metering up to 600 Volts
• 3-Phase 4-Wire Metering up to 600 Volts
• Electricity and/or Water and/or Gas Metering

Encompass.io 18

• How to Register an Encompass Account
• Dashboard Settings
• Billing Settings (beta)
• How to Generate Reports in Encompass
• How to View Water or Gas Meter Data In Encompass
• How Do I Add Meters to My Existing Encompass Account?
• How to Change Your Encompass Password or Account Settings
• How to Add and Edit Dashboard Widgets in Encompass
• How to Share a Meter With Another Person in Encompass
• How to Show Raw Data in Encompass
• How to Adjust the Timestamps of Your Data According to Your Timezone
• How to Create Groups of Meters in Encompass
• How to Edit Existing Groups in Encompass
• How to Add Meters to an Existing Group in Encompass
• How to Rearrange Widgets on a Dashboard

See all 18 articles

EKM Dash 15

• How to Add Meters (Video)
• How to Set Up Pulse Counting (Video)
• How to Change Meter Settings
• How to Create a Report
• How to Set Up a Triggered Event (v1.8.3 and up)
• How to change the CT Ratio of an Omnimeter
• How to Manage and/or Backup your EKM Dash Database
• How to Set Up Time Of Use Tariffs
• How to Customize What Displays on the v.4 or v.5 Omnimeter's LCD Screen
• How to Reset the Resettable kWh in the v.4 and v.5 Omnimeters
• How to Set Up Maximum Demand
• How to Change Pulse Input Ratios In v.4 and v.5 Omnimeters
• How to Reset the Resettable Pulse Counts in the v.4 or v.5 Omnimeters
• How to Adjust the Meter Date/Time
• How to Use the Hex Inspector

EKM Widget 6

• Introduction to EKM Widget (Video)
• How to View Your Own Meter
• How to View Your Water or Gas meter
• How to Set The Cost/Unit
• How to Set Up a Net Metering Widget For a v.4 or v.5 Omnimeter
• How to Embed the Widget Into a Website

Omnimeters 4

• How to Install an Omnimeter (Video)
• How to Read the Omnimeter LCD Display
• How to Select LCD Screen Display Options For v.4 and v.5 Omnimeters
• How to Control Relays

iSerial 0

Smart Meters 5

• EKM Omnimeter I v.3
• EKM Omnimeter II UL v.3
• EKM OmniMeter Pulse v.4
• EKM Omnimeter Pulse UL v.4
• Glossary of Omnimeter Data Terms

Basic Meters 4

• 2 and 3 Wire Single Phase kWh Meter (EKM-25XDSE)
• 120 Volt, External CT, kWh Meter (EKM-15E)
• 120/240 Volt kWh Meter (EKM-25IDS)(Discontinued)
• 120 Volt Meter (EKM-15IDS)(Discontinued)

General questions 9

• Solar Net Metering Explained
• Do You Have to Calibrate Your Meters?
• Do Your Meters Have Onboard Storage, Data Logging?
• Do You Offer Round Socket Meters?
• What is Time Of Use (TOU) Metering?
• Do You Offer Billing Plans?
• Do You Have a Metering Solution For 3-phase, 3-wire, 480V (No Neutral)?
• What is Power Factor?
• Do You Offer DC Metering Solutions?

EKM Push and Cloud Data 9

• EKM Push
• How to Troubleshoot Your EKM Push System
• Can I Read Data on a Mobile Device?
• Encompass.io
• EKM Widget
• EKM Push Open API
• Can the Push System Read Faster than Once/Minute?
• How Can I Add Meters Or Make Changes to My EKM Push Account?
• EKM Push vs. EKM Push Pro

Other Meter Reading Options 9

• How to Connect Multiple Meters to One Communication Device
• RS485 Wiring - How to - Best Practices
• How Can I Go Wireless?
• Wireless RS485 Communication Via Zigbee Mesh Network
• Communications Devices
• How Do You Set Up the EKM Dash Software?
• Can I Use the EKM USB Converter for 3rd Party Applications?
• iSerial vs. EKM Push - Advantages and Disadvantages
• How to Set Up the Vonets Wifi Bridge

Setup Diagrams 0

EKM Push3 7

• Introduction to the EKM Push3
• Introduction to the Account Portal
• How to use the API Builder in the Account Portal
• How to Connect the Push3 to WiFi
• Meter Settings and Control in the Account Portal
• How to Retrieve Data from the SD Card or USB Drive
• Push3 Gateway User Interface (LAN)

General questions 7

• Can I read my water meter remotely?
• Do you have water meters that read in Gallons?
• Do I Need to Use Dielectric Union Fittings With Your Water meters?
• Can your water meters detect leaks?
• Water Meter Comparison Chart
• Do Your Water Meters Have Any Certifications?
• Water Meter Installation - Best Practices.

General questions 2

• Can I Read My Gas Meter Remotely?
• Can Your Gas Meters Be Installed Indoors?

Current Transformers 7

• Current Transformers General Info and Specs
• Can I Extended the Length of the Current Transformer Wire Leads?
• How Should I Choose a Current Transformer Model?
• Can I Pass Multiple Wires Through a Current Transformer?
• Can I Use Multiple Current Transformers On The Same Phase?
• Extra Large CTs (larger than we carry)
• CT Performance Specs

Indoor Enclosure 0

Outdoor Enclosures 0

Accessories 3

• Which Accessories Are Needed With Our system?
• What is the EKM-Switch120?
• How to Control the Switch120

EKM-485Bee 0

Payment Options and Policies 2

• Payment Options / Methods
• Policy Information

General questions 3

• Which credit cards do you accept?
• Do you offer Net 30?
• How can I pay a Paypal invoice if I don't use Paypal?

Instrucciones 1

• Cómo traducir nuestro sitio web al Español