Frequently Asked Questions (FAQs)

These are our most frequently asked questions.

What Is The Best Way to Contact EKM?
You are more than welcome to email or call us, and if you're in the area you can stop by our office in Santa Cruz, California. We also offer a Live Cha...
Wed, 11 Aug, 2021 at 11:19 AM
Are There Any Fees for the EKM Push Data or EKM Dash?
No, we do not charge any recurring fees, either for our EKM Dash software or the data that the EKM Push system provides. Beyond the initial cost for t...
Wed, 11 Aug, 2021 at 11:23 AM
Do Your Meters Have Any Certifications?
All of our v3 and V4 Omnimeter models have received California Type Approval from the California Department of Weights ...
Wed, 11 Aug, 2021 at 11:32 AM
Do You Offer Free Samples?
In general, no. If you're interested in a sample, the best way to get one quickly is to order directly from our website.  We can then ship the...
Wed, 11 Aug, 2021 at 11:33 AM
Where Are Your Products Manufactured?
Similar to other California tech companies, we design our products here in California, and have our meters and CTs manufactured in China. Some products, suc...
Thu, 17 Aug, 2017 at 4:10 PM
Do You Partner With Distributors?
Yes, we have partnerships with a number of distributors so far and are always looking to add strategic partners to the fold. In general, we try to avoid ge...
Wed, 11 Aug, 2021 at 11:34 AM
Can I Control a Switch Remotely?
Yes. There are two ways to do so. The Omnimeter Pulse v.4 and the Omnimeter HV v.5 both have two controllable relays which can drive large...
Wed, 11 Aug, 2021 at 11:18 AM
Do You Offer a Product Warranty?
All of our products come with at least a 2 year replacement warranty. Our Omnimeter II UL v.3 and Omnimeter Pulse UL v.4&nbsp...
Wed, 11 Aug, 2021 at 11:35 AM
Do You Offer Quantity Discounts?
Yes. We offer some pretty substantial quantity discounts, starting with orders of 10 units or more.  Please contact us to hear more specifics abou...
Wed, 11 Aug, 2021 at 11:37 AM
Do You Ship to My Country?
More than likely, Yes! We ship to any country that USPS is able to go, using USPS Priority Mail International. For invoiced orders, we will shi...
Wed, 11 Aug, 2021 at 11:38 AM