EKM Support Desk

Links, Downloads and 3D Models 6

• Spec Sheets
• Helpful Links and Downloads
• Installer Directory
• Developer Portal – Open API
• 3D Models
• Videos

Frequently Asked Questions (FAQs) 13

• What Is The Best Way to Contact EKM?
• Are There Any Fees for encompass.io, EKM Push Data or EKM Dash?
• Do Your Meters Have Any Certifications?
• Do You Offer Free Samples?
• Where Are Your Products Manufactured?
• Why Can't I Log In?
• Do You Partner With Distributors?
• Can I Control a Switch Remotely?
• Do You Offer a Product Warranty?
• Do You Offer Quantity Discounts?
• Do You Ship to My Country?
• When Will I Receive My Order?
• Do You Offer a Meter For 600 Volt Electrical Systems?

Things to Consider Before Ordering 8

• What Do I Need to Consider Before I Order?
• Which Accessories should I Order With My Meter?
• Max/Min Wire Size For Pass-Through Meters
• Omnimeter Model Comparison Chart
• How to Order
• Recommended Wire Size for Terminal Blocks
• What is a 120/240V Electrical System?
• Can I Meter Single Phase 480 Volts?

Installation Information 10

• How to Install an Omnimeter (Video)
• EKM Push3 Installation and Setup
• Installer Directory
• Single-Phase 2-wire –– 120 volt, 240 volt, 230 volt (non-U.S.) Metering
• Single-Phase 2-wire No-Neutral, 240 volt Metering
• Single-Phase 3-Wire –– 120/240V or 120/208V Metering
• 3-Phase 3-Wire Metering up to 600 Volts
• 3-Phase 4-Wire Metering up to 600 Volts
• Electricity and/or Water and/or Gas Metering
• Wiring Videos

Encompass.io 21

• Register an Encompass Account
• Dashboard Settings
• Flat Rate Billing
• Time Of Use (TOU) Billing
• Generating Reports
• Setting Up Water or Gas Meters In Your Account
• Scheduled Reports & Bills Will Stop If Your Account Is Inactive
• Adding New Meters to Your Account
• What Do the Different Meter Icon Versions Mean?
• Changing Your Password or Account Settings
• Adding or Editing Dashboard Widgets
• Sharing Meter Access With Another Person
• Show Latest Real-Time Data
• Hiding/Archiving Meters
• Timezone Adjustment

See all 21 articles

EKM Dash 17

• How to Add Meters (Video)
• How to Set Up Pulse Counting (Video)
• How to Change Meter Settings
• How to Create a Report
• How to change the CT Ratio of an Omnimeter
• How to Manage and/or Backup your EKM Dash Database
• How to Set Up Time Of Use Tariffs
• How to Set Up a Triggered Event (v1.8.3 and up)
• How to Customize What Displays on the v.4 Omnimeter's LCD Screen
• How to Limit the Size of Your Dash Database
• How to Reset the Resettable kWh in the v.4 Omnimeters
• How to Set Up Maximum Demand
• How to Change Pulse Input Ratios In v.4 Omnimeters
• How to Reset the Resettable Pulse Counts in the v.4 Omnimeters
• How to Adjust the Meter Date/Time

See all 17 articles

EKM Widget 6

• Introduction to EKM Widget (Video)
• How to View Your Own Meter
• How to View Your Water or Gas meter
• How to Set The Cost/Unit
• How to Set Up a Net Metering Widget For a v.4 Omnimeter
• How to Embed the Widget Into a Website

Omnimeters 4

• How to Install an Omnimeter (Video)
• How to Read the Omnimeter LCD Display
• How to Select LCD Screen Display Options For v.4 Omnimeters
• How to Control Relays

Smart Meters 5

• EKM Omnimeter I v.3
• EKM Omnimeter II UL v.3
• EKM Omnimeter Pulse v.4
• EKM Omnimeter Pulse UL v.4
• Glossary of Omnimeter Data Terms

Basic Meters 4

• 2 and 3 Wire Single Phase kWh Meter (EKM-25XDSE)
• 120 Volt, External CT, kWh Meter (EKM-15E)
• 120/240 Volt kWh Meter (EKM-25IDS)(Discontinued)
• 120 Volt Meter (EKM-15IDS)(Discontinued)

General questions 9

• Solar Net Metering Explained
• What is Time Of Use (TOU) Metering?
• Do Your Meters Have Onboard Storage, Data Logging?
• Do You Have to Calibrate Your Meters?
• Do You Offer Round Socket Meters?
• Do You Offer Meter Billing Plans?
• Do You Have a Metering Solution For 3-phase, 3-wire, 480V (No Neutral)?
• What is Power Factor?
• Do You Offer DC Metering Solutions?

General Information 3

• Introduction to the ioStack
• Installation Information
• Visualize Sensor Data With EKM Widget

General Questions 6

• What is the difference between pulse counting with ioStack vs a v.4 Omnimeter?
• What Kinds of Sensors does the ioStack Support?
• Can You Read Both ioStacks and Omnimeters With the Same Push3 Gateway?
• What Software Supports the ioStack?
• Does the ioStack Come With an Enclosure?
• Why Do You Call It ioStack?

EKM Push3 Cloud Data and Control 12

• Introduction to the EKM Push3
• Introduction to the Account Portal
• How to Connect the Push3 to WiFi
• How To Fix Push3 Failure States
• Meter Settings and Control in the Account Portal
• How to use the API Builder in the Account Portal
• Push3 Gateway User Interface (LAN)
• How to Retrieve Data from the Push3's SD Card or USB Drive
• Triggers (beta)
• Re-Flashing Push3 Firmware
• Changing Meter/Push3 Assignments
• Push Data to Your Own Server Via SFTP

Push2 and Push3 11

• EKM Push Diagnostics App
• How to Troubleshoot Your EKM Push System
• EKM Push Keys Explained
• How Can I Add Meters Or Make Changes to My EKM Push Account?
• Can I Read Data on a Mobile Device?
• Encompass.io
• EKM Widget
• EKM Push Open API
• How to Make Sub-Account Keys
• Can the Push System Read Faster than Once/Minute?
• Transferring Ownership of EKM Metering Hardware or EKM Push Accounts

Other Meter Reading Options 7

• How to Connect Multiple Omnimeters or ioStacks to One Communication Device
• RS485 Wiring - How to - Best Practices
• How Can I Go Wireless?
• Wireless RS485 Communication Via Zigbee Mesh Network
• Communications Devices
• How Do You Set Up the EKM Dash Software?
• Can I Use the EKM USB Converter for 3rd Party Applications?

General questions 7

• Can I read my water meter remotely?
• Water Meter Installation - Best Practices
• Do you have water meters that read in Gallons?
• Can your water meters detect leaks?
• Water Meter Comparison Chart
• Do I Need to Use Dielectric Union Fittings With Your Water meters?
• Do Your Water Meters Have Any Certifications?

General questions 2

• Can I Read My Gas Meter Remotely?
• Can Your Gas Meters Be Installed Indoors?

Current Transformers 7

• Current Transformers General Info and Specs
• Can I Pass Multiple Wires Through a Current Transformer?
• Can I Use Multiple Current Transformers On The Same Phase?
• Can I Extend the Length of the Current Transformer Wire Leads?
• How Should I Choose a Current Transformer Model?
• CT Performance Specs
• Extra Large CTs (larger than we carry)

Outdoor Enclosures 1

• How to Use the 4 Terminal Watertight Junction Box

Accessories 3

• Which Accessories Are Needed With Our system?
• What is the EKM-Switch120?
• How to Control the Switch120

Payment Options and Policies 2

• Payment Options / Methods
• Policy Information

General questions 4

• Which credit cards do you accept?
• Do you offer Net 30?
• How can I pay a Paypal invoice if I don't use Paypal?
• How Can I Redeem My Rewards Points?

Instrucciones 1

• Cómo traducir nuestro sitio web al Español